Order Analytics

Decipher can easily integrate your ERP, Order Management or shipping system data sources so that your delivery performance can be monitored, more deeply understood and improved. Decipher delivers visibility into order status and improves service to individual customers. It gives management the information needed for making strategic decisions to reduce customer churn.

Average Delivery Time

Analyzing average time from order to delivery to the customer, including as required or possible views by types of customers, geographies, channels or products gives important insight into your best and worst areas of delivery performance.


Backlog Aging

Averages are useful metrics but can be misleading if there are specific areas, specific order types or specific customers that have significant positive or negative variation to the average. Aging analysis of your backlog can help reveal if these variations exist and where to look deeper for causes and resolution.


Backlog to Sales

Determine if increases in this ratio are due to recent jump in orders, is a positive and sustainable trend, or due to difficulty in the fulfillment process that is hampering timely booking your backlog as revenue.


Order Analysis

A variety of analytics are possible for looking at your sales orders. For example, Average Sales Price is useful for identifying customers with orders of below average size which might in turn be high priority customers for cross or up-sell efforts (and setting priorities and sales goals accordingly).